Description
Gleap brings customer support to your WordPress site: a chat widget with Kai, Gleap’s AI support agent, a help center, bug reports with screenshots and replays, feature requests and surveys. All conversations land in one shared inbox for your team.
Install the plugin, click Connect to Gleap, pick your project — done. No keys to copy.
For every WordPress site
- Live chat and AI agent: Kai answers from your help center and hands over to your team when needed.
- Help center: articles your visitors and Kai can search.
- Bug reports: screenshots, a replay of the last seconds, console and network logs.
- Surveys, feature requests and news right inside the widget.
- Secure identification: logged-in users are signed in to the chat with a signed identity, so they see their past conversations and your team knows who they are.
- Show the widget on the frontend and/or in WP Admin, optionally only for selected user roles. WPML language detection.
For WooCommerce stores
- Order lookups: Kai answers «Where is my order?» with live order data.
- Returns with team approval: Kai can start a return; your team approves it in Gleap.
- Product recommendations and discount codes: each Kai capability is a switch on the plugin page.
- Contact sync: registered customers (name, email, phone, order count, total spent, last order) are kept up to date in Gleap.
- Secure identify: logged-in customers are recognised in the chat with their WooCommerce account.
- Compatible with High-Performance Order Storage (HPOS) and the cart & checkout blocks.
External services
This plugin connects to Gleap (https://www.gleap.ai), a customer support platform.
- Gleap widget — sdk.gleap.io (both regions; there is no regional widget host): on every page where the widget is enabled, the script
https://sdk.gleap.io/latest/index.jsis loaded in the visitor’s browser. It sends the visitor’s messages, feedback and bug reports, and (for logged-in users) their name, email and phone with a signed identity, to Gleap’s API. - Connect — app.gleap.ai: when an administrator clicks «Connect to Gleap», the browser opens the Gleap dashboard with this site’s URL, name and whether WooCommerce is active.
- Gleap API — dashapi.eu.gleap.ai (EU) or dashapi.us.gleap.ai (US): after connecting, the plugin calls the API from your server to finish the connection (sending a one-time code, site URL, WordPress/WooCommerce/plugin versions and, with WooCommerce, the REST API key it created for Gleap), to sync customer contacts (see «What data is sent to Gleap?»), to load the connection status and Kai settings on the plugin page, and to disconnect.
- Event API — api.eu.gleap.ai (EU) or api.us.gleap.ai (US): only if you call
do_action( 'gleap_send_custom_event', ... )from your own code.
Gleap terms of service: https://www.gleap.ai/legal/terms-of-service
Gleap privacy policy: https://www.gleap.ai/legal/privacy-policy
Screenshots
Installation
- Install and activate «Gleap for WordPress & WooCommerce» from Plugins Add New.
- Open Gleap in the WordPress menu and click Connect to Gleap.
- Sign in to Gleap (or create a free account), pick or create a project and confirm. You are sent back to WordPress — the chat is live.
If WooCommerce is active, the same click connects your store: the plugin creates a WooCommerce REST API key for Gleap and starts syncing your customers.
Prefer copying keys by hand? Open «Advanced / manual setup» on the plugin page and paste the SDK key and identity verification secret from your Gleap project settings.
FAQ
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Do I need a Gleap account?
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Yes. You can create one for free while connecting — the Connect button takes you to Gleap and back.
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Does it work without WooCommerce?
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Yes. On any WordPress site you get the chat with Kai, help center, bug reports, surveys and secure identification of logged-in users. The WooCommerce features appear when WooCommerce is active.
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What data is sent to Gleap?
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- The widget (loaded from sdk.gleap.io) sends what your visitors type into it, plus technical data for bug reports (page URL, browser, console and network logs, screenshots and replays when a report is submitted). For logged-in users the plugin passes their name, email and (if set) billing phone, signed with your project secret.
- With WooCommerce connected, the plugin sends for each registered customer: customer ID, name, email, billing phone, number of orders, total spent, currency, account creation date, and the date and number of the last order. Guests are not synced. When a user is deleted, Gleap is told to delete the contact.
- Order details (items, status, shipping, returns) are not copied in bulk: Gleap reads them live through the WooCommerce REST API key the plugin creates, when Kai or your team needs them.
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How do I disconnect?
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Open Gleap in the WordPress menu and click Disconnect. The plugin tells Gleap, deletes the WooCommerce API key it created, stops the contact sync and removes the widget. Deleting the plugin does the same and removes all its settings.
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Is HPOS supported?
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Yes. The plugin declares compatibility with High-Performance Order Storage and the cart & checkout blocks and only uses the WooCommerce order APIs.
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Does it work on multisite?
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Yes. Each site connects to Gleap separately from its own Gleap page.
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Will my settings from version 13 be kept?
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Yes. On the first load after updating, your SDK key, secrets, frontend/admin switches and role restrictions are moved to the new settings page automatically.
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Developer hooks
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gleap_identify_data(filter): change the data passed toGleap.identify.gleap_modify_token/gleap_modify_identity_token(filters): change the SDK key or identity secret at runtime.do_action( 'gleap_send_custom_event', $event ): send an event to Gleap (needs the secret API token).gleap_customer_event(filter): change the contact data synced for a WooCommerce customer.gleap_backfill_roles(filter): roles imported after connecting (defaultcustomer).
Reviews
Fevral 28, 2024
Love this very useful tool. Updates are consistent. Support is great too.
Iyul 26, 2023
Gleap.io is an absolute game-changer when it comes to live chat, public roadmaps, feature requests, user suggestions, bug tracking and more for our team. We have been using it for a while now, and we are incredibly impressed with its features and performance. The platform allows us to effortlessly collect, manage, and prioritize feedback and issues from our clients and team members.One of the standout features of Gleap.io is its user-friendly interface. It is intuitive and easy to navigate, which makes the bug tracking process a breeze. Our team loves the streamlined workflow and the ability to quickly identify and address bugs.The shaking gesture for reporting bugs is a brilliant addition. Our clients find it fun and engaging, and it adds a unique touch to our bug tracking process. It has significantly improved our communication with clients, as they can easily report bugs with just a simple shake of their device.Another aspect that sets Gleap.io apart is its robust analytics and reporting capabilities. We can generate detailed reports and gain valuable insights into the bugs and issues that arise during our projects. This helps us identify patterns, prioritize tasks, and ultimately deliver high-quality results to our clients.Furthermore, the customer support provided by the Gleap.io team is outstanding. They are responsive, knowledgeable, and always ready to assist us with any questions or concerns we have. Their dedication to ensuring our satisfaction is truly commendable. Big shoutout to Lukas!In summary, Gleap.io has revolutionized our bug tracking process. It has made our projects run smoother, improved client satisfaction, and enhanced our overall productivity. We highly recommend Gleap.io to any agency or team in need of a reliable and efficient bug tracking solution. It’s an invaluable tool that will undoubtedly elevate your project management to new heights.
Fevral 8, 2023
I just found out that Gleap can be used as a chat support tool! That's amazing! Kanpai!
Yanvar 11, 2023
We are using it since a couple of months and it completely changed our game. We were previously using Bugherd, but Gleap is way more better. Full of awesome features. Support is ridiculously fast and helpful. I can see that Lukas just want to create the perfect tool. Thank you!
Iyul 31, 2022
Plugin was a breeze to install and does not have any performance issues on my website.
Iyul 12, 2022
This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website on a complete new level.
Contributors & Developers
“Gleap for WordPress & WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Gleap for WordPress & WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
14.0.0
- New: «Connect to Gleap» — one click links your site to a Gleap project. No more copying keys.
- New: WooCommerce integration in the same plugin — Kai looks up orders, recommends products, starts returns your team approves and shares discount codes (each a switch).
- New: Contact sync for registered WooCommerce customers (Action Scheduler, retries with backoff) and a one-time import after connecting.
- New: Logged-in WooCommerce customers are identified securely in the chat.
- New: Settings page under Gleap in the WordPress menu with connection status, «Open Gleap inbox», Reconnect and Disconnect. Old settings are migrated automatically.
- New: US data region support for the widget.
- Improved: HPOS and cart & checkout blocks compatibility declared.
- Improved: Removed the Carbon Fields dependency; the plugin no longer ships third-party libraries.
- Security: user data in the widget snippet is now JSON-encoded (fixes a possible script injection through user logins); logins starting with the reserved «woo-» or «shopify-» prefixes are never signed.
- License changed to GPLv2 or later.
- Tested with WordPress 7.1 and WooCommerce 11.2.
13.0.10
- Stability improvements.
13.0.8
- Added feature to restrict Gleap widget visibility by user role and for frontend/backend separately.
13.0.7
- Updated plugin dependencies for compatibility with latest PHP versions.
13.0.6
- Added option «Activate Gleap widget in Frontend».
13.0.5
- Tested up to WP Version 6.7.2.
13.0.4
- Added option «Activate Gleap widget in WP Admin».
13.0.3
- New build system.
13.0.2
- Added action to track events:
do_action( 'gleap_send_custom_event', $event_data );
13.0.1
- Added the
gleap_identify_datafilter to inject custom user data.
13.0.0
- Updated dependencies and introduced WPML language detection.
11.0.1
- Updated dependencies to support WP 6.2 and newer.
11.0.0
- Added permission based widget toggle.
8.0.5
- Improved the settings menu.
8.0.0
- Updated to Gleap Widget 8.0.0.
1.0
- Initial release for WordPress.